Ask what a warehouse photo can actually show

1. Match the record before judging the image

Check the item reference and selected colour, size, quantity and version against your research record. A similar-looking item or another customer's photo is not evidence for your own selected option. Keep seller reference pictures separate from warehouse images.

Record which image you reviewed and when. If the relationship between an item and its photos is unclear, resolve that first. Otherwise even a careful visual comparison may be about the wrong product.

2. Write a short, item-specific checklist

Choose checks that can change your next decision. For a hoodie, that might be the size label, front and back views, cuff condition and a defined chest-width measurement. For a bag, it may be the strap attachments, opening, lining and included detachable parts.

Describe observations plainly: 'the label is not readable in this image' or 'the requested strap is not visible'. Avoid turning an unclear view into a confirmed defect. A photo set that does not show a component does not by itself prove the component is missing.

3. Keep photo limits explicit

An image can help inspect visible colour, shape, quantity, an exposed seam or a measurement with clear endpoints. Lighting, angle, obstruction and resolution can limit that observation. If colour is important, acknowledge that screens and lighting change its appearance.

Photos do not certify authenticity, material composition, comfort, electronic function, waterproofing or long-term durability. A clean-looking image also does not establish the absence of hidden defects. Keep these limitations beside the note rather than burying them in a general disclaimer.

4. Ask a question that can be answered

Example only: your research record asks for a 58 cm flat chest width. A photo shows a tape across a hoodie, but one endpoint is outside the frame. The useful request is 'please show both underarm endpoints with the garment flat and the tape visible', not 'please confirm the quality'.

For a suspected visible problem, identify the area and request a closer view or clarification. Do not claim a return is automatically available. Review the current item and account conditions before deciding whether to ask about a return or another remedy.

5. Record the decision and use the right support record

In your CSSBuy spreadsheet, keep the observation, unanswered question and next action separate. A simple sequence is: need clearer photo, awaiting reply, evidence reviewed, decision recorded. These are your planning labels, not official CSSBuy account statuses.

CSSBuy's service page directs order questions to My Order through Add Note and parcel questions to My Parcel. Keep the relevant reference ready. The CSSBuy shop guide and shipping preparation guide help connect the review to the next decision.

• Correct item and selected option.
• Visible observation with image reference.
• Specific open question and next action.

Common questions